Additional Delivery Information


What happens once I have placed my order?


As soon as you have placed your order online or via our sales line, you will receive an email containing your invoice and details of your order. Please check these carefully to ensure they are correct. A member of our sales team will then email or telephone you to advise when they will be delivered.
 

How much does delivery cost?


Door Orders:
 

We offer Free Delivery on Door orders above £450 to Mainland UK, regardless of the number of doors ordered.

So whether it be 1 or 500 doors delivered to mainland UK on the same order – so long as the order is above £450 - the delivery remains free! 
 

If your order is below this threshold, your order will be subject to a £45 +VAT delivery charge.

Some postcodes are excluded from our Free Delivery offer due to distance, and so a surcharge will be added at Checkout.
 

Orders containing no doors:
 

Delivery prices for orders that are for Sinks / Taps/ Ironmongery or Woodstain (i.e. no doors) are based on the total order weight. The prices shown are inclusive of packaging.
 

£7.90 - Delivery for all non-door orders.

 

All costs are plus VAT
 

 

The levy of a delivery charge listed above does not necessarily mean an order has the weight corresponding to that price. In some instances the actual load may be above/below the weight-band, but reflects the postage and packaging cost incurred. All our delivery charges are heavily subsidised, to ensure the customer receives best value for money.

  

National Delivery & Delivery Times


Door Store Delivery VanWe deliver throughout Mainland UK and to some non-mainland UK areas. We can deliver the majority of our orders within 5-7 working days.
 

Please note that all delivery times quoted are approximate and may be subject to unforeseen circumstances which are outside of our control. However, we will always endeavour to deliver within the times quoted.


If you've any questions regarding our delivery pricing, or our delivery areas; please don't hesitate to get in touch with us. You can call us on 01926 422232 or email us on info@the-door-store.co.uk - you can also visit us at our showroom if you're local to the Leamington Spa area.

Free Door Delivery
 

 

Accepted Payment Methods

 

 

Now accepting Paypal

1. INTRODUCTION

 
Please read these terms and conditions carefully before using this Website operated by The Door 
 
Store, Company Number: 5654118 and VAT Number: 754 3388 12 having our registered office at 
 
Alveston Place, Oxford Street, Leamington Spa, Warwickshire, CV32 4SL. By accessing or using our 
 
Website or placing any order with us, you agree to be legally bound by these terms and conditions as 
 
they may be modified and posted on our Website from time to time.  If you have any other 
 
queries on how to use this site, please phone 01926 422232 (Lines open Monday to Friday from 
 
10:00 - 17:00. You can also email us with a brief outline of your problem.
 
Details of procedures, products, services, prices, payment and delivery are displayed on our 
 
Website. If you choose to place an order, you will be given clear instructions on how to navigate our 
 
simple online order process and you will be required to provide us with your accurate personal 
 
details.
 
 
 
Please:
 
1. Read through these terms and conditions carefully before using this Website.
 
2. Print a copy for future reference. 
 
3. Read our privacy policy section regarding your personal information.
 
If you have a comment, concern or complaint about a product or service you have purchased from us, please contact us via email at info@the-door-store.co.uk.
 
 
 
2. GENERAL
 
 
We reserve the right to change any services, product prices, product specifications and availability at 
 
any time. All prices and descriptions supersede all previous publications. All product descriptions are 
 
approximate. Every effort is made to keep information regarding stock availability on the Website up 
 
to date. However, we do not guarantee that this is the case, or that stock will always be 
 
available.
 
 
If any provision of these terms and conditions is held by any competent authority to be invalid or 
 
unenforceable in whole or in part, the validity of the other provisions of this Agreement and the 
 
remainder of the provision in question will not be affected.
 
 
This Website, any content contained herein and any contract brought into being as a result of usage 
 
of this Website are governed by and construed in accordance with law of the jurisdiction specified in 
 
the clause below and the parties to any such contract agree to submit to the exclusive jurisdiction of 
 
the courts as specified. All contracts are concluded in English. These terms and conditions do not 
 
affect your statutory rights.
 
 
3. ORDER PROCESS
 
 
 
Your order will only be accepted if received from within the United Kingdom.
 
All orders are subject to acceptance and availability. If any goods ordered are not available, you will 
 
be notified by email and you will have the option either to wait until the item is available from stock 
 
or to cancel your order. It is your responsibility to provide us with a valid email address so that we 
 
can contact you if necessary. Any orders placed by you will be treated as an offer to purchase the 
 
goods or services from us and we have the right to reject such offers at any time prior to 
 
acceptance.
 
 
You shall be responsible for ensuring the accuracy of the details provided on the order form and we 
 
will not accept an order unless all details requested on the order form have been entered 
 
correctly.
 
 
 
You acknowledge that any automated acknowledgment of your order that you may receive from us 
 
shall not amount to our acceptance of your offer to purchase goods or services advertised on the 
 
Website.
 
 
 
The conclusion of a contract between you and us will take place when we accept your order by (i) 
 
debiting your credit or debit card or (ii) despatching goods to you - whichever is the earlier.
 
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your 
 
order and payment secure, but in the absence of negligence on our part we cannot be held liable for 
 
any loss you may suffer if a third party procures unauthorised access to any data you provide when 
 
accessing or ordering from the Website. 
 
Each item or service purchased is sold subject to additional specific terms and conditions relating to 
 
that item or service including, without limitation, terms and conditions concerning estimated 
 
delivery times and any warranties. Please ensure that you read such additional terms.
 
We are entitled to refuse any order placed by you and will not be required to provide an 
 
explanation.
 
 
4. DELIVERY / COLLECTION
 
 
 
All goods, will be delivered to you, the buyer, at the address provided by you on the order form, 
 
subject to the relevant delivery charges
 
 
 
We can deliver to an address other than the billing address.
 
 
All goods must be signed for by an adult aged 18 years or over on delivery. We will only 
 
deliver doors to the boundary of the premises on the ground floor; The customer must make 
 
arrangements for the goods to be moved to other floors / levels within those premises.
 
 
 
You will become the owner of goods you have ordered when they have been paid for and delivered 
 
to you.
 
 
Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay 
 
in delivery of goods however caused. If, however, we are unable to deliver your goods by the date 
 
quoted for delivery, you, the buyer, shall be entitled to cancel the order at any time before delivery 
 
takes place.
 
 
 
While we will make every effort to deliver your goods in a timely manner we reserve the right to 
 
cancel deliveries without notice should there be adverse climatic conditions (Floods, Ice, Snow). At 
 
times of severe traffic disruption caused by bad weather we will be in touch with you as soon as the 
 
situation eases to rearrange delivery.
 
Collection of doors is also welcome. We accept no liability whatsoever for damaged or 
 
missing goods should you arrange for your own carrier to collect. We obtain a signature from your 
 
carrier/courier stating that we have supplied the goods in good condition. Should any damages or 
 
loss occur in transit you will need to raise a claim with your carrier/courier.
 
5. PAYMENT
 
 
 
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of 
 
entering the information onto the system. Prices quoted are for in the United Kingdom unless 
 
otherwise specified. Prices are in Pounds Sterling unless otherwise specified.
 
 
 
In the unlikely event that the price or description of an item or service has been incorrectly 
 
advertised, we will contact you by email, telephone or post to ask whether you wish to proceed with 
 
your order with the correct price or description. If you are not happy to proceed, or we are unable to 
 
obtain your instructions, we will cancel the order. Unless we have already despatched or 
 
commenced performance of your order, we will not be obliged to supply products or provide 
 
services at the incorrect price or based on an incorrect description.
 
 
Payment can be made by any major credit or debit card or through an electronic payment account 
 
as explained on the order form.<
 
 
 
Payment will be debited and cleared from your account before the despatch of your goods or 
 
provision of the service to you.
 
 
By placing an order, you, the buyer, consent to payment being charged to your debit/credit card 
 
account or electronic payment account as provided on the order form.
 
 
 
Title to the goods will pass to you, the buyer, on delivery of the goods.
 
We will issue you with an electronic receipt to your email address.
 
 
When you pay for your order by credit or debit card, we carry out checks or 'authorisations' with the 
 
card issuer for security reasons. Should any problems occur with the authorisation of your card, we 
 
will contact you with further details.
 
 
 6. ELIGIBILITY
 
 
To be eligible to purchase goods or services on this Website and lawfully enter into and form 
 
contracts on this Website, you must:
 
• stipulate a delivery or performance address in the United Kingdom (excluding the Channel Islands); 
 
and
 
• register your real name, address, phone number, email address and any other details 
 
requested.
 
7. RETURNS, CANCELLATIONS AND SUBSTITUTIONS
 
 
7.1. RETURNS
 
 
We want you to be fully satisfied every time you purchase from The Door Store. In the unlikely 
 
event that an item does not meet your expectations you may return the goods at your 
 
expense or a refund, without giving a reason, provided the goods are undamaged, within 
 
the original packaging and unopened, in unused condition and you DO SO WITHIN 7 
 
DAYSof delivery. If any of the above criteria are not met, we will not accept or refund a 
 
return.
 
 
In the event that the wrong sizes or quantities are ordered, you must let us know within 
 
7 days of delivery. Once again, you may return the items at your expense and, so long as 
 
the goods are undamaged, in unused condition and our supplier accepts them back into their stocks 
 
we will issue a refund to the value of the goods minus the 25% administration and re-stocking fee 
 
All refunds will be issued as promptly as possible and within a maximum of 30 
 
days from receiving your cancellation request in writing, or from receiving the returned 
 
goods in the condition outlined above. All agreed refunds will be made using the same payment 
 
methods as used by the purchaser.
  
 
7. DAMAGES 
 
We employ professional carriers. Nevertheless, it is inevitable that some items may get damaged 
 
in transit, you must examine your goods on arrival before signing the delivery sheet. We will 
 
refund the full purchase price including postage and packing of an item which is delivered in a 
 
damaged or faulty condition. We may require photographic evidence of the damaged product.
 
 
You MUST CHECK YOUR GOODS BEFORE  SIGNING THE COURIER SLIP
 
It is essential that you check the goods BEFORE signing for them
 
If you sign for the goods and then check them later to find they are damaged the haulage 
 
companies will not accept any claims and you will be unable to get any refund or 
 
replacement.
 
This is why it is extremely important that you check the goods or, if you cannot be there to 
 
receive the goods yourself, that you clearly explain this to whoever is receiving them.
 
If, for any reason, you are unable to check the goods thoroughly, you MUST NOT 
 
SIGN  the courier slip and should refuse delivery and have the goods sent 
 
back to the courier depot to rearrange another delivery date.
 
 
Any site visit that is conducted to inspect products that have been reported as faulty which 
 
then upon our inspection are found to be the subject of abuse of some sort (for example, but not 
 
limited to, the goods being miss treated, not correctly decorated, not correctly fitted) then we 
 
reserve the right to make charges as follows: - 
 
Mileage at 40p per mile
 
Hourly rate for an inspector to travel from our depot to the site at £40 per hour
 
Administration costs at £60 per call out
 
Delivery charges will not be refunded under any circumstances where the customer has 
 
ordered the goods incorrectly. In such cases if exchange of goods is required we will charge again for 
 
delivery at the full rate
 
 
MIXED PAINTS / STAINS
 
 
We are unable to accept any returns for paint that has been mixed for the customer in any capacity. 
 
This is due to the fact that we will be unable to sell that product again as that colour is specific to the 
 
customer that ordered it. Please ensure you have selected the correct colour before ordering and 
 
ask to be send a colour chart in the post if you are not sure. We are not responsible for any views we 
 
express regarding colours and any advice we give, it is your responsibility to select the correct 
 
colour. If you are choosing a colour from the computer screen remember the resolution on 
 
computer monitors can differ depending on the make and model.
 
 
7.3 MANUFACTURER DELIVERY
 
 
If a product has been marked with (MD), this means it is being delivered directly from the 
 
manufacturer / distributor. Any (MD) item may incur an extra re-stocking from the third party that 
 
will be passed on to the customer. If you are considering ordering a (MD) item and would like to 
 
know what the return cost would be, please contact us by phone or email.</p>
 
7.4. CANCELLATION
 
 
Please note that you are entitled to cancel any contract completed with us at any time before the 
 
item has been despatched by us.
 
If you do cancel a contract, then you must notify us in writing by sending an email to info@the-door-store.co.uk
 
 
7.5. DAMAGED OR FAULTY GOODS
 
 
 
We employ professional carriers. Nevertheless, you must examine goods on arrival before signing for 
 
it. We will refund the full purchase price including postage and packing of an item which is delivered 
 
in a damaged or faulty condition. We may require photographic evidence of the damaged 
 
product.
 
 
 
Alternatively, at your option, we will replace the item with the same or a similar product (subject to 
 
stock availability).
 
 
If a product is damaged or faulty, please contact us at once and no later than 30 working days of 
 
receipt, and we will arrange a refund or replacement as you request.
 
Sometimes the product specifications from the manufacturer may change, in which case, if you 
 
request a replacement, we will do our best to offer you a substitute of the same or better quality at 
 
the same price. If you are not happy with the replacement, you can return it in accordance with our 
 
returns policy as outlined above.
 
 
Please allow 7 days from receipt by us of your item for your refund to be processed or replacement 
 
item despatched.
 
 
 
We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the 
 
returns delivery from you in the event that the item is found to have suffered damage after delivery 
 
or has been misused or used other than in accordance with the instructions or if the problem is due 
 
to normal wear and tear. This does not affect your statutory rights.
 
 
7.6 SHORTAGES / MISSING ITEMS
 
 
We must be informed of any missing items from an order within 7 working days of delivery. The 
 
customer should check their order immediately upon delivery to ensure all items are present. If 
 
notified after 7 working days, we will not be able to provide any additional items.
 
 
 
8. WEBSITE
 
 
We attempt to ensure that the information available on the Website at any time is accurate. 
 
However, we will not be held liable for any errors or omissions. We use all reasonable endeavours to 
 
correct errors and omissions as quickly as practicable after becoming aware or being notified of 
 
these.
 
 
 
Products, services, prices and offers are only valid at the time they are published on our Website. All images should be used only as a guide or representation of the item.
 
 
 
All drawings, descriptive matter and specifications of goods and services on the Website are for the 
 
sole purpose of giving an approximate description of the goods and services. 
 
We may also change, suspend or discontinue any aspect of the Website, including the availability of 
 
any features, information, database or content or restrict access to parts or all of the Website 
 
without notice or liability.
 
We reserve the right to
 
 
8.1. modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or 
 
without notice to you and you confirm that we shall not be liable to you or any third party for any 
 
modification to or withdrawal of the Website; and/or
 
 
 
8.2. change the Conditions from time to time, and your continued use of the Website (or any part 
 
thereof) following such change shall be deemed to be your acceptance of such change. It is your 
 
responsibility to check regularly to determine whether the Conditions have been changed.
 
 
 
9. PRIVACY POLICY
 
 
 
You can find full details of our Privacy Policy on the Website.
 
 
 
10. GOVERNING LAW AND JURISDICTION
 
 
 
The Website is controlled and operated in the United Kingdom. 
 
The Conditions will be governed by the laws of England and Wales and you irrevocably agree to 
 
submit to the exclusive jurisdiction of the courts of England and Wales.
 
 
 
11. ADVICE GIVEN BY THE DOOR STORE
 
All information, guidance and advice given by any member of staff at The Door Store will be 
 
done so to the best of our abilities and in good faith. Please treat this as guidance only and it is the 
 
customer’s responsibility to satisfy themselves before placing an order.
 
 

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